Nvidia may also change and refund in case you purchased a faulty RTX 50 sequence GPU from their retailer

HadiTech3 weeks ago

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Nvidia has confirmed they may also be changing playing cards and taking refunds for many who purchased a faulty 50 Collection card from the Nvidia retailer, PC Information has realized. Workforce Inexperienced has come underneath fireplace over the previous few days after some customers claimed various 50 Collection Playing cards had been lacking ROPs (Render Output Items), subsequently affecting efficiency. This was initially confirmed to have an effect on the RTX 5090 and 5070 Ti, and the RTX 5080 has additionally been examined with lacking ROPs.

Whereas they inspired these affected to “contact the board producer for a substitute”, Nvidia confirmed to us that they, too, will probably be permitting these affected to submit RMA (Return Merchandise Authorization) requests.

You will get a refund from the Nvidia retailer

“Clients can submit an RMA request with us as effectively,” the Nvidia spokesperson confirmed when requested if Nvidia would offer refunds for many who purchased straight from the shop. PC Information is ready to listen to from Nvidia how lengthy it should take to switch the cardboard, however given the present provide and demand, it might effectively be weeks – and even months – earlier than replacements are despatched out.

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Nvidia has confirmed that solely 0.5% of these with the brand new playing cards have been affected by the “uncommon” problem and has stated that the manufacturing “anomaly” has since been corrected. Nvidia GeForce world PR Director Ben Berraondo instructed The Verge: “We have now recognized a uncommon problem affecting lower than 0.5% (half a p.c) of GeForce RTX 5090 / 5090D and 5070 Ti GPUs which have one fewer ROP than specified”.

We’ve put collectively a information for methods to test in case your RTX 50 sequence GPU is lacking ROPs if you wish to take a look at your card. The common graphical efficiency influence is 4%, with no influence on AI and Compute workloads. Nvidia says that “affected shoppers can contact the board producer for a substitute. The manufacturing anomaly has been corrected.”